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HimalayanLife Life Insurance Co. Ltd.
Citizen’s Charter
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S. No.
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Services provided by the Company
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Fee
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Required Documents
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Procedures
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Service Time
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Authorized 1st Contact Official
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Authorized 2nd Contact Official
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Authorized 3rd Contact Official
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1
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Providing Information related to Life Insurance
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Free
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N.A.
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Information from Authorized agent of company or from the nearest office of the company
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Immediately
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Marketing representative and authorized agents of Company
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Branch Manager / Sub branch In charge
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Province Head
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2
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Policy Issue
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Premium amount approved by Insurance Board calculate based on the age / term / occupation etc. of assured.
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Completely filled following documents:
1. Proposal form
2. Personal Health Declaration Form
3. Agent Report
4. Medical Report
5. Receipt of amount paid for Medical Examination
6. KYC (Know Your Customer)
7. Copy of Citizenship Certificate and/or Birth Registration Certificate
8. 1/1 piece of photograph of proposer/assured
9. Other required documents.
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Contact nearest Branch or Sub Branch office of the company
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Immediately
(within 1 hour after submission of all required documents)
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Sub Branch Manager / Operation Incharge
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Branch Manager
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Province Head
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3
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Policy Endorsement
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Free
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1. Application of assured
2. Original policy bond
3. Other Related documents.
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Contact nearest office of the company with required documents.
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1 Day
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Sub-Branch Incharge/ Operation Incharge
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Branch Manager
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Head Underwriter
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4
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Revival of lapsed policy
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Free (medical fee to be borne by policyholder self if medical required)
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1. Application of assured
2. Personal Health Declaration Form
3. Medical Report
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Contact nearest office of the company with required documents.
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Maximum 1 Day
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Sub Branch Incharge / Branch Operation Incharge
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Branch Manager / Regional Manager
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Head Underwriter
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5
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Policy loan against policy bond.
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Postal ticket as per government rule. Rs 2 per thousand + 1. For eg. if the loan is Rs 10,000.00 postal ticket = 10x2+1 =21
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1. Application of assured
2. Original Policy Bond.
3. Last premium paid receipt.
4. Copy of citizenship certificate.
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Contact nearest office of the company with required documents.
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1 Day
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Operation Incharge
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Branch Manager
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Policy Servicing
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6
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Duplicate policy if lost or destroyed.
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1. Rs 200
2. Actual expense for notice in newspaper.
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1. Application of assured
2. Original of 35 days’ notice.
3. Deposit Bank voucher of Rs200 deposited in Company’s Account.
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Contact nearest office of the company with required documents.
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Maximum 5 days after the 35 days’ notice period.
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Operation Incharge / Branch Manager
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Underwriting Officers at Head Office
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Head Underwriter
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7
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Death Claim payment
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Free
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1. Intimation letter from the nominee or the claimant of the policy holder (Note: the intimation should include date / time / place and cause of death.)
2. Original Policy Bond
3. Last premium paid receipt.
4. Details of claimant
5. Copy of citizenship or passport of claimant
6. Death Registration Certificate
7. Relationship proof certificate.
8. Postmortem report or police report with accident site and dead body position. (if the death is accidental)
9. Documents of medical treatment (if death is in course of treatment)
10. Other documents asked by company if additional information is required.
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Contact nearest office of the company with required documents.
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Maximum 7 days after submission of the complete documents.
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Operation Incharge / Sub Branch Incharge/ Branch Manager
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Branch Manager / Province Head
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Claim Head
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8
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Payment of Survival Benefit
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Free
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1. Application of assured
2. Copy of Citizenship Certificate
Bank Account No. of policyholder
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Contact nearest office of the company with required documents.
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1 Day
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Operation Incharge / Sub Branch Incharge / Branch Manager
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Branch Manager / Province Head
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Claim Head
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9
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Maturity Claim Payment.
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Free
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1. Application of assured
2. Original Policy bond
3. Last premium paid receipt.
Copy of citizenship Certificate.
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Contact nearest office of the company with required documents.
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1 Day
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Operation Incharge / Sub Branch Incharge
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Branch Manager / Province Head
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Claim Head
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10
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Surrender/Paid up Value payment
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Free
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1. Application of assured
2. Original Policy bond
3. Last premium paid receipt.
4. Copy of citizenship Certificate.
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Contact nearest office of the company with required documents.
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Maximum 3 Days.
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Operation Incharge / Sub Branch Incharge / Branch Manager
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Underwriting Officers at Head Office
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Head Underwriter
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11
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Agent Training and Appointment
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1. Rs. 500 for Beema Samiti’s license
Training fee as decided by the company.
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1. Copy of Citizenship certificate.
2. Copy of Character Certificate of SLC/SEE
3. Copy of Mark sheet of SLC/SEE
4. (All copy of documents must be notarized)
PP sized photograph 4.
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Please contact the nearest office of this company with required documents
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19 Hours’ training
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Sub Branch Incharge / Branch Manager
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Province Head
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Head Marketing
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12
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Supporting to renew the Agent license
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As per the Insurance Act and Regulation
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1. Application of assured
2. Agent License
For reapply:
1. Copy of Nepali citizenship certificate
2. Copy of certificate of training taken.
3. PP Sized photo 4 pieces.
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Please contact the nearest office of this company with required documents
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As per the Insurance Act and Regulation
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Sub Branch Incharge / Branch Manager
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Province Head
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Agency Service Department
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13
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Various Information regarding Company
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Free
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N.A.
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Head Office of the Company /website of the company
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Immediately
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Information Officer
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